Tinalee Perera

Hospitality Training Consultant

Hospitality Training Consultant

Tinalee Perera

I am a dedicated hospitality and business professional seeking a role within a reputable organization. I am qualified to contribute to the Training Department and deliver lectures in Hospita...

صورة Tinalee Perera الشخصية

External Training

Auditing

Mystery Shopper (Hotels)

I conducted a comprehensive mystery shopper evaluation at Cinnamon Lakeside, focusing on key operational departments including Front Office, Housekeeping, and Food & Beverage. During the assessment, I observed service delivery, staff interactions, cleanliness standards, and overall guest experience in line with expected hospitality benchmarks. Following the visit, I compiled a detailed report identifying performance strengths and areas for improvement. By analyzing service gaps against Cinnamon’s established brand standards, I was able to highlight specific training needs within each department. Based on these findings, I recommended targeted training initiatives aimed at enhancing service quality, consistency, and guest satisfaction, ensuring alignment with Cinnamon’s service excellence standards.

Experience

Hospitality Lecturer

Colombo Academic of Hospitality Management Sri Lanka (William Angliss Institute Australia)

يناير 2025 — حتى الآن · 1 سنة 4 أشهر
دوام كاملهجين
  • Student Support & Engagement: Mentor students and foster an interactive learning environment.
  • Course Delivery: Design and instruct pertinent hospitality courses.
  • Assessment & Evaluation: Develop and grade assessments while providing constructive feedback.
  • Research & Scholarly Activities: Conduct and publish research within the hospitality field.
  • Industry Collaboration: Establish partnerships with industry for internships and projects.
  • Departmental Responsibilities: Actively participate in meetings and academic decision-making processes.
  • Professional Development: Maintain currency through conferences and advanced qualifications.

Visiting Lecturer

Management and Science University

نوفمبر 2024 — أبريل 2025 · 6 أشهر
دوام كاملهجين
  • Course Planning and Preparation: Create lesson plans, course materials, and assessments, ensuring content reflects current industry trends.
  • Engage with Students: Promote interactive learning and provide mentorship and support beyond the classroom.
  • Industry and Academic Integration: Incorporate real-world experiences into instruction and engage in academic research to align curriculum with industry standards.
  • Deliver Lectures and Seminars: Teach specialized hospitality courses with engaging and industry-relevant content.
  • Professional Development: Continuously update knowledge of industry trends and educational best practices.

Learning and Development Manager

Cinnamon Life at City of Dreams (Pre-Opening)

مارس 2024 — نوفمبر 2024 · 9 أشهر
دوام كاملهجين
  • Cultural Alignment: Ensure training programs uphold the brand’s core values, vision, and mission, fostering a culture of excellence, guest satisfaction, and teamwork.
  • Pre-Opening Planning and Coordination: Manage training schedules, logistics, and resources to prepare all staff before the hotel’s official opening.
  • Designing Training Programs: Develop comprehensive modules focused on operational standards, guest service excellence, safety protocols, brand values, onboarding, and soft skills.
  • Bringing in International External Trainers and Drafting Contracts: Assess training needs, select international trainers, negotiate terms, draft contracts detailing deliverables and legal considerations, and evaluate training effectiveness post-delivery.

Learning and Development Manager

The Nautilus Maldives (Pulse Hotels and Resorts)

أغسطس 2023 — فبراير 2024 · 7 أشهر
دوام كاملهجين
  • Initiated English classes for team members at beginner and intermediate levels.
  • Identified and assessed organizational training needs through job analysis and consultation.
  • Developed tailored individual and group training programs to meet specific business objectives.
  • Created training manuals aimed at achieving measurable results.
  • Implemented effective and purposeful training methodologies.
  • Managed the training budget efficiently.

Training Consultant

Manta Airlines

يناير 2023 — يناير 2023 · 1 شهر
دوام كاملهجين
  • Identified training gaps.
  • Delivered hospitality etiquette training to airline crew, including ground staff and pilots.
  • Conducted guest interaction training sessions.
  • Taught appropriate English verbiage for guest interactions.

Assistance Learning and Development Manager

The Nautilus Maldives (Pulse Hotels and Resorts)

أغسطس 2022 — يوليو 2023 · 1 سنة
دوام كاملهجين
  • Prepared and implemented learning strategies and development programs.
  • Reviewed individual and organizational development needs.
  • Utilized diverse learning methods including coaching and job-shadowing.
  • Organized e-learning courses, workshops, and training sessions.
  • Monitored the effectiveness of development plans and supported employee learning opportunities.
  • Collaborated with managers to facilitate team member career development.
  • Oversaw and managed the training budget for the fiscal year.

Assistant Learning and Development Manager

Cinnamon Hotels and Resorts Sri Lanka

سبتمبر 2021 — يوليو 2022 · 11 أشهر
دوام كاملهجين
  • Developed and executed learning strategies and programs.
  • Assessed individual and organizational development requirements.
  • Implemented varied learning methods including coaching, job-shadowing, and online training.
  • Designed and delivered e-learning courses, workshops, and trainings.
  • Evaluated development plan outcomes and supported employee learning.
  • Assisted managers in team member career development.
  • Identified training gaps and developed curriculum accordingly.
  • Conducted training sessions and facilitated learning across all employee levels.

Lecturer/Coordinator

Colombo Institute of Research and Psychology Sri Lanka

مارس 2021 — أغسطس 2021 · 6 أشهر
دوام كاملهجين
  • Developed curriculum and course materials.
  • Conducted lectures, examinations, and prepared papers.
  • Created and delivered PowerPoint presentations suitable for student comprehension.
  • Collaborated with academic peers to enhance teaching methods.
  • Provided support to students and colleagues.
  • Maintained current knowledge through extensive reading and publishing in the field.

Assistant Lecturer

Colombo Academic of Hospitality Management Sri Lanka (William Angliss Institute Australia)

يوليو 2019 — أكتوبر 2020 · 1 سنة 4 أشهر
دوام كاملهجين
  • Lectured and mentored students.
  • Provided counseling services.
  • Assisted students in organizing academic and social events.
  • Prepared lecture presentations, tutor notes, and examination papers.
  • Adapted lectures to accommodate diverse student learning styles.
  • Understood and addressed student needs and preferences.

Front Office Agent

Gaylord Texan Resort and Convention Center Texas, USA (Marriott Property)

يونيو 2018 — يونيو 2019 · 1 سنة 1 شهر
دوام كاملهجين
  • Managed guest check-in and check-out processes.
  • Allocated rooms prior to guest arrivals.
  • Anticipated and fulfilled guest needs and preferences.
  • Addressed guest complaints and executed service recovery.
  • Consistently exceeded guest expectations.
  • Identified VIP guests and coordinated with other departments to meet their special requirements.

Food and Beverage Service Trainee

Hilton Zürich Airport, Switzerland

أكتوبر 2016 — فبراير 2017 · 5 أشهر
دوام كاملهجين
  • Welcomed and served guests in accordance with Hilton standards and procedures.
  • Managed morning shift and maintained breakfast buffet.
  • Processed bills and bid guests farewell.
  • Recommended, suggested, and upsold restaurant products and services.
  • Prepared for special occasions such as high tea and evening aperitif.

Housekeeping Trainee

Thessoni Classic and Home Zürich, Switzerland

أغسطس 2016 — سبتمبر 2016 · 2 أشهر
دوام كاملهجين
  • Adhered to cleaning procedures.
  • Performed efficient and effective cleaning of rooms and bathrooms within minimal time.
  • Appropriately used various cleaning chemicals.
  • Conducted bed making and created towel art.
  • Enhanced guest experience through special touches like handwritten birthday notes.
  • Complied with HACCP principles.

Guest Relation Officer

Hilton Colombo, Sri Lanka

نوفمبر 2014 — نوفمبر 2015 · 1 سنة 1 شهر
دوام كاملهجين
  • Managed check-in and check-out for VIP guests.
  • Resolved issues through service recovery techniques.
  • Inspected VIP rooms and amenities to ensure quality.
  • Handled both complaints and compliments professionally.

Skills

English (Advance)Sinhala (Advance)German (Basic)French (Basic)

Education

MBA in Hospitality Management

Business and Hotel Management School, Switzerland, Lucerne

فبراير 2018 - حتى الآن
أخرى
  • Affiliated to City University of Seattle, USA.

Post Graduate in Hospitality Management

Business and Hotel Management School, Lucerne

فبراير 2017 - فبراير 2018
أخرى

BA in Hotel and Hospitality Management

Business and Hotel Management School, Switzerland, Lucerne

نوفمبر 2015 - نوفمبر 2016
أخرى
  • Affiliated to Robert Gordon University, United Kingdom

Diploma and Higher Diploma in Hospitality Management

Colombo Academy of Hospitality Management, Malabe

نوفمبر 2012 - نوفمبر 2014
أخرى
  • Affiliated to William Angliss Institute, Australia

Diploma in French (DELF) A1

Alliance Française de Kandy, Kandy

مارس 2012 - ديسمبر 2012
أخرى
  • Affiliation to Alliance Française de France

التواصل

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البريد الإلكتروني

tperera93@hotmail.com

أسرع رد عبر البريد الإلكتروني.

راسلني
الهاتف

+94 77 727 8968

اتصالواتساب

Tinalee Perera

Hospitality Training Consultant

© 2026 Tinalee Perera. جميع الحقوق محفوظة.