Customer Experience Agent Advisor I, Customer Service
Alorica
Jan 2020 — Apr 2023 · 3 yrs 4 mos
Full-timeHybrid
- Handled three main channels: Inbound, Chat and Emails for DoorDash's partner merchants, customers and dashers worldwide while maintaining an outstanding experience in every interaction.
- Demonstrated customer passion through outstanding customer attention and relationship-building.
- Resolved matters such as payments, account questions, driver issues, or troubleshooting with extraordinary customer care.
- Developed a deep expertise in how Doordash’s processes, and resources work, and how to use them to drive positive outcomes.