Hesham Bahaa

Product Owner

HB

Hesham Bahaa

Product Owner

Product Owner with 2 years of experience leading full product lifecycle for web and mobile platforms, backed by 5 years of extensive Business & Operations experience. Skilled in Agile delivery, roadmap planning, backlog prioritization, and aligning business goals with user needs. Proven ability to analyze underperforming systems, transform them into scalable products, and guide cross-functional teams toward successful launch with high quality. Adept in stakeholder collaboration, UI/UX validation, API testing, and data-driven decision making.

Experience

Product Owner

MM2 Marketing

Dec 2023 — Present · 2 yrs 7 mos
Full-timeHybrid
  • Conducted deep analysis of 3 legacy platforms serving 250K+ users, identified critical gaps and pain points through stakeholder interviews with 6 C-level executives and user feedback analysis.
  • Defined comprehensive product strategy including transformation of 3 underperforming platforms and greenfield development of Business Portal aligned with business KPIs.
  • Introduced Agile/Scrum methodology and established phased delivery approach.
  • Developed prioritized product backlog in Jira with detailed user stories, use cases, and acceptance criteria.
  • Led cross-functional team of 11 through sprint planning and delivery cycles.
  • Collaborated with designer in Figma to validate user flows and ensure optimal usability.
  • Performed API endpoint testing with Postman prior to mobile integration.
  • Conducted UAT on app builds to ensure quality standards and alignment with acceptance criteria.
  • Evaluated cloud infrastructure options and pivoted from AWS to Digital Ocean to deliver cost-effective solution without compromising scalability or performance.
  • Positioned product suite for successful market launch through rigorous testing and stakeholder alignment.

Data Analyst

Capiter

May 2023 — Nov 2023 · 7 mos
Full-timeHybrid
  • Integrated Google Firebase with Google Big Query for enhanced analytics.
  • Developed comprehensive and customized dashboards using Excel, Power BI & Tableau.
  • Tracked key performance metrics including user engagement, transaction performance, and coupon usage.
  • Monitored vendor performance with Month-over-Month and Week-over-Week analyses.
  • Led creation of data-driven campaigns categorizing users into distinct segments with tailored engagement strategies.

SWAT Team Leader

Taager

Jul 2021 — Mar 2023 · 1 yr 9 mos
Full-timeHybrid
  • Implemented strict validation process for merchant compensations, saving over half a million Egyptian pounds in 4 months.
  • Identified and tracked products with high replacement/refund rates to improve customer satisfaction.
  • Re-engaged former merchants, increasing Gross Merchandise Volume (GMV).
  • Streamlined internal processes by establishing SLAs and centralizing work through Freshdesk.
  • Developed a feedback channel for merchants leading to significant company improvements.

Customer Service Team Leader

Taager

Mar 2021 — Jul 2021 · 5 mos
Full-timeHybrid
  • Enhanced service quality for merchants, improving customer satisfaction.
  • Increased team competitiveness through strategic initiatives and performance management.
  • Hired and trained many team members who were later promoted.

CS & Aftersales Senior Specialist

Taager

Oct 2020 — Mar 2021 · 6 mos
Full-timeHybrid
  • Promoted within 4 months to Customer Service Team Leader.

Escalation Desk Associate

Amazon

Mar 2019 — Jan 2020 · 11 mos
Full-timeHybrid
  • Ranked 1st in Egypt's queue during last three months.
  • Maintained exceptional weekly performance.
  • Promoted by manager to assist with team management and ticket assignments.
  • Led the overnight shift for 5 months.

CS Associate

Amazon

Sep 2018 — Mar 2019 · 7 mos
Full-timeHybrid
  • Signed contract in just two months due to exceptional performance.
  • Ranked 1st in Egypt's queue during first two months.
  • Promoted to Escalation Desk team handling high-priority cases.

Skills

Product OwnershipProduct Roadmap & StrategyUAT & Quality AssuranceBacklog PrioritizationAPI & End-to-End TestingSprint PlanningAgile ScrumPostmanFigmaNotionTrelloClickupJiraSQLExcelTableauPower BI

Education

Faculty of Commerce & Business Administration

Helwan University

Oct 2016 - Jul 2022
Other

Contact

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Email

h.bahaa10@icloud.com

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Phone

+201148404363

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